Because consulting services involve professional time and expertise, fees for completed services are generally non-refundable.

Deposits may be refundable where cancellation occurs within the agreed notice period.

If a booking is cancelled:

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More than 48 hours before the appointment: Full refund of any prepaid amount, less any non-recoverable expenses.
Less than 48 hours before the appointment: Cancellation fees may apply.

Where possible, appointments may be rescheduled without additional charges if sufficient notice is provided.

If you are dissatisfied with our service, please contact us promptly. We will work with you to investigate your concerns and seek a fair resolution.

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Nothing in this policy limits your rights under the Australian Consumer Law.